Jim's Group guarantees all jobs against defects in materials and workmanship. If you are not satisfied with any aspect of the job, contact the Franchisee first and then our office. Conditions are as follows:

1. Our Franchisee must be given the opportunity to fix the problem
2. If they cannot, our local Franchisor will be responsible
3. If neither can satisfy your complaint, we will mutually agree on an industry expert to inspect the job (at our expense) and will arrange to fix any faults found. However, if no fault is found then you will pay the inspection cost and the matter will be closed.
4. If a complaint to our office has not been resolved within 30 days, email Jim personally on This e-mail address is being protected from spambots. You need JavaScript enabled to view it The entire resources of Jim's Group stand behind this guarantee.