We have a passion for customer service, and for this we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally we aim to amaze them with the quality of our service.
Complaints are carefully monitored, and Jim posts his Email address on the public web site so that unhappy customers can contact him direct.